Refund Policy

Overview

We want you to be happy with your purchase. This Refund Policy explains when refunds or replacements are available and how to request help.

Physical (Hard Copy) Items

Refunds (Hard Copy)

• Refund window: You may request a refund within 7 days of delivery.

• Condition: Items must be returned in original condition (unread/undamaged) unless the item arrived defective or damaged.

• Return shipping: Unless the item arrived damaged/defective or we shipped the wrong item, return shipping is the customer’s responsibility.

• Refund timing: Once the return is received and inspected, refunds are issued to the original payment method.

Replacements (Hard Copy)

• Replacement window: You may request a replacement within 20 days of delivery for:

  • Items that arrive damaged or defective

  • Wrong item received

• We may ask for photos of the issue to speed up processing.

Digital Goods

No Refunds

All digital goods are non-refundable, including (but not limited to) digital books, audiobooks, downloads, and other digital content, once delivered or made available.

Re-downloads with Proof of Purchase

If you purchased a digital item and lose access, we allow re-downloads with Proof of Purchase (PoP).
Acceptable proof may include your order confirmation email, receipt, or transaction record.

How to Request a Refund, Replacement, or Re-download

Email us at: J.T.Michaelstar@Starlok.net
Include:

• Order number

• The email used at checkout

• For physical items: delivery date and (if applicable) photos of damage/defect

• For digital items: proof of purchase

Exceptions / Notes

• We may refuse refunds for physical items returned in a condition inconsistent with resale (e.g., significant wear, damage not caused in transit).

• If a package is marked delivered but you didn’t receive it, contact the carrier first, then reach out to us so we can help.